Client Feedback


The following is a subset of letters received after conclusion of works.


Feb 17:  Hi Harry and the rest of the team

 When we wanted to update our bathroom we went to the Christchurch Home Show and picked up an informative brochure from Agility Building Solutions. It seemed they could cover every aspect from design to managing all the tradies. 

Harry managed everything in a professional and timely manner. I had some ideas of what I wanted and Harry listened and also gave excellent advice on features I hadn’t thought about. I was presented with a detailed project plan with all costings and retailers we could access to get a discount on fixtures, tiles etc. Harry went through the plan with me and we tweaked  it a little.

 Work started on time and all the lovely tradies Hamish, Craig, DJ, Ken, Shane and Keiryn  were great to deal with and carried out all work to a very high standard, kept me informed all the way and always left the job site clean and with a smile. So nice to deal with pleasant, professional people.

I can’t thank all the team enough for taking the stress out of renovations and giving us a dream bathroom which we will enjoy for a long time!

I wouldn’t hesitate to recommend (as I already have) Harry and his team to anyone considering home renovations.

Pauline

 


 

2016: We managed to sell the house last week and got a very good price, due entirely to the work your team did – please pass on my sincere gratitude.    Thank you heaps for your fantastic communication, and for coping with all the extras that we kept bringing up.    The difference in the house now from when Agility first started to now is just stunning – I can’t thank you enough (although I guess paying you is a form of a thank you!).  Please pass on my heart felt thanks to Harry and the whole team.

Andrea


2016: I am just writing to thank you for the outstanding service provided to me by Agility Building Solutions Ltd during the repairs to my earthquake damaged home in Woolston.   Due to overseas work commitments it was important to me that the repairs were started in time and completed within the promised time frame, both of which occurred.  Furthermore the quality of the finishing was excellent, far better than I had expected it to be given all the horror stories that I had heard.  Coordination and communication with the various sub-trades was very good and I particularly appreciated your regular contact with me to keep me informed of progress.  It was a pleasure dealing with Ashley and Agility Building Solutions.

Kindest regards, Michael


2016:   Dear Harry

“We wanted to let you know how impressed we are with the workmanship of your team in our bathroom. This is the second bathroom we have updated and your company provided us a far better service and finish than the last we used. The carpenters were always very clean and tidy and we really appreciated the respect they had for our property. Thank you for your phone calls and visits that kept us in the loop about what was happening.

Our new shower is fantastic and the new tiles and tapware look very stylish. We are more than happy with the finished product!

Please feel free to pass our comments on to any prospective clients.”

Kind Regards, Vivianne & Phillip


2016: Dear Harry, Mike and Team,

“Just a wee note to say thank-you for the wonderful job your team did on redoing our “in much need of help” bathroom. The whole job was carried out wonderfully and we’re so pleased with the finished results. I still go in there and just look around (Aileen not Russ) and marvel at the results.

Everyone I show can’t believe how great it looks and we have no hesitation in recommending your team to anyone in need of work.

Please thank Chris and Pete for their great job.They did a wonderful job and they need a big pat on the back!

Once again a BIG THANKYOU.”

Aileen, Russell and Zena

 


 

2015: Hi Mike,

“Thanks so much for the work that has been done over the last two weeks. From our point of view we have been very impressed with your company. The quality of work has been excellent, communication great. You have delivered on everything that you have told me and our tenants have been happy. We have it on good authority that the bathroom looks fantastic.

We won’t hesitate to recommend your work.”

Once again, Thank you.

Kind Regards, David and Karen


2015: Dear Harry,

This is a short note to express our thanks to you and all who were involved in installing our new shower and renovating our laundry over the past month. Everything seems to have been done very competently and efficiently and the whole job was completed in a resonable time span. Moreover our contacts with all those involved were pleasant and courteous, and every effort seems to have been made to keep the pressures associated with building work to a minimum.

We wish you and all concerned all the best for the future.”

With renewed thanks,

Yours sincerely, Bertha and Robert


2014:

“We wish to commend Agility Building Solutions for their work undertaken on our behalf. The aspects of work undertaken were an upgrade of the shower area of the downstairs bathroom, tiling of the downstairs toilet and alterations and renovation of our downstairs living area.

All aspects of work were carried out to the letter in terms of specifications and requirements. Furthermore, the standard of workmanship was in a word outstanding. In addition to this, the whole of the interior of the house was painted upstairs and downstairs.

Both Harry and Mike as principal overseers of the firm, took great pains to meet contractural agreements over and beyond the call of duty.

To Harry and Mike, foreman and crew, we extend our thanks for a top job well done. The transformation of our house has been amazing.”

Yours sincerely, Ray and Jennie


2014:

Thanks Mike,

We are very pleased with the way the bathroom has turned out and have been very impressed with your team including the sub contractors. Everyone was very friendly, completed high quality work, were well organised, turned up when they said they would, made minimal mess and left the place tidy at the end of the day. Thanks for all your good work.

Thanks again

Brent and Jody


2013:

Dear Harry, Mike and the Team,

I am writing this letter to thank you all for the time and effort you put into the renovation of my bathroom from every aspect of the event.

I must admit that not having embarked on such a venture before, I was aprehensive about everythig but with Harry’s guidence and expertise I soon trusted all to carry the job to a very satisfactory conclusion. I was kept up to date with the state of play and everything ran like clockwork. All the workers were very tidy and went about their business with a very congenial manner.

I am still “blown away” when I walk into my new bathroom and once again thankyou all very much for a job well done.

Kind regards, Virginia


2012: Dear Harry,

It is with great pleasure that I write this letter to congratulate you and your team of professional workers that recently renovated our bathroom.

The workmanship was always at the highest standard, very efficient and always cleaned up after their work.Your attention to detail, phone calls and visits were always appreciated.

Many thanks for a job well done.We just love our new bathroom.

Regards, Diane and Warren

 


 

When my husband and I decided to renovate our bathroom, we looked through the yellow pages and on the internet to find 3 companies we would ask for a quote. We chose a nationwide well known company, a local business and a specialised company.

Company #1 turned up on time, asked what we were thinking and what our budget was. After finding out we wanted to spend only what was necessary to modernise and update, we were told what they could do and a quote would be emailed – all up a total of about 10 minutes. It did leave us feeling like we weren’t a big enough job to warrant spending time on.

Company #2 also tuned up on time and some time was spent talking with us to ascertain were we planning to stay for a while or planning on selling, how many people were in the household, did we have a second bathroom, had we considered a budget, what were our ideas on what we wanted to achchieve with the renovation and what were the most important priorities for us – we instantly felt we were being listened to and had confidence already, that this was probably who we wanted to work with. Our existing bathroom was measured up and then we were offered a few different options to consider we hadn’t even thought of.

Because my husband had access to some discounted materials through work,we asked could we supply some of our own materials – no problem, we could be given a shopping list if the quote was accepted. What also appealed to myself was that at the end of each day we were promised the house would be left as it was found in the morning – Yay! This was not our first time renovating and I knew how hard it can be trying to keep things clean with renovations happening at the same time. We would receive a phone call each night advising us of progress and what would be happening the following day it just seemed to get better and better.

We knew then we were going to go with company #2 Agility Building.

A few days later we received a quote/email from the first company – the feeling we had initally that we weren’t that important only got bigger when they got our names and address wrong – we were obviously not listened to and gave us no confidence that what we wanted would actually happen.Their quote was deleted. Harry from Agility rung us to see if he could bring our quote out and we arranged a time. Our name and address were correct this time and it was a detailed quote with everything transparent – it was very resonable too! We accepted and signed on the spot.

The next 3 weeks went very smoothly – Chris the builder was professional, friendly and did an excellent job – it was reassuring to see the progress daily was as expected and we got a phone call each evening from Mike the project manager to check we were happy with everything. All of Harry’s contractors we met were excellent to deal with and we had no doubts or worries what so ever. We even left some decisions up to Chris in terms of some of the technical bits as we had complete confidence in his ability to know how it would interpret in relation to the end result.

When our bathroom was finished it was even better than expected, Harrys team did a fabulous job and we were really happy. We know what contributed to this was also because we were fully informed every step of the way, there just wasn’t any stress. The final account arrived and there were no hidden costs or surprises – ironically after consulting with Harry we increased the amount we initially thought we wanted to spend but definitely with no regrets. We feel we got excellent advice which interpreted to a proffesional finish that will only add value to our home and by spending a little more on fittings; we have quality that will last and not date. The comments we have had from friends and family have been extremely positive and echo our feelings that we pretty much had a perfect renovation. The professionalism, friendliness and helpfulness from Harry and his team was outstanding and we would have no hesitation what so ever in recommending them or using them again.

Thank you.

Regards, Christine & Dave


Dear Harry,

Just a quick note to say thank you to you and Mike and the team for the awesome job you did with our bathroom. We are wrapped with it. We were very impressed with the communication from you and Mike throughout the job, the professionalism shown by Josh and Chris and the short timeframe we were without our bathroom.

Great job.

Regards, Phil and Fiona


Again we would like to thank you for coming out at the time you said you would. Also when we agreed what had to be done, your team arrived exactly at one o’clock as promised.

We can not speak too highly of their standard of work and can do attitude. Also they removed the old unit and cleaned up when finished.

For once having something done around the house was a pleasure and we received a standard of work that we did not think existed anymore.

With thanks Helen and Ray


Dear Harry, Mike and Team,

Just wanted to say a big thank you for the great job you did on our bathroom renovation late last year. We are thrilled with the result and it still looks brand new! Your professional, honest advice and quality workmanship makes recommending you to others very easy.

Thanks again and we’ll definitely be calling you again for any future jobs. All the best for 2012 and beyond.

Regards, Chris & Cara Wallace, St Albans